Welcome to touch-me.co.uk

Shopping

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

For more information regarding delivery options, please see our delivery page.

When Will I Receive My Order?

Please use our order tracking page to track your order once you have received your order ID number.

Is The Delivery Discreet?

Yes, absolutely. All our products are shipped in plain packaging so no-one delivering the package, nor anyone else whom may come across it, will be aware of the contents.

Payment

What Payment Methods Are Accepted?

We accept all major credit cards and debit cards during the checkout process. Alternatively, you may opt to checkout using PayPal.

Will ‘Touch Me’ Show On My Bank Statement?

Your bank statement will show a charge to ‘xxxxxxxx’. For discretion purposes ‘Touch Me’ will not be shown.

Is Shopping On Touch Me Safe And Secure?

Yes, shopping on our website is completely safe and secure.

You can tell this by looking in the address bar and seeing the padlock – this means the page is being delivered over a secure connection. Any information you enter into the website, including personal information and card details, is delivered encrypted over this secure connection.

Is Buying Online Safe?

It is completely safe to shop on Touch Me.

We will keep your details safe and secure.

All the information you provide to us on the website is sent encrypted over a secure network. This means personal details and card information are scrambled and safe from so called ‘man-in-the-middle’ attacks.

We do not store your payment details, they are sent securely to our bank.

Does Touch-Me Require Cookies?

Yes, cookies are an essential part of delivering a personalised shopping experience online.

Cookies are used to keep track of your shopping prior to checkout and ensure the website works as you’d expect.

Orders & Returns

If I’m Not Satisfied Can I Return My Order?

Yes, if you are not happy with your order you may return the items up to 30 days after you made the purchase.

If you’d like to cancel the order before the items have been delivered to you, please refuse to sign for the items when being delivered so they are sent back to us. We will refund the purchase once we have received the items back to us.

May I Cancel An Order After I Have Made It?

You may cancel your order within 7 days for a full refund. If we have already shipped your items please refuse to sign for them when being delivered so that they are sent back to us. Once we receive your items we will refund your purchase. Cancellations made after we have shipped the items to you will still incur the delivery charge which we will deduct from the refund.

Please see our returns page for more information on our returns policy.

Do I Need An account To Place An Order?

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How Do I Track My Order?

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